STORE POLICY

PLAYER REGISTRATION

All players must register and login to an account in order to participate in the game. It is free to create the account through our website or at our front service counter. The purpose of the account is to sign up for sessions, to get assigned equipment, and to keep track of your ranking in the games.

PERSONAL INFO

We may collect personal information during sign-up process through the use of the website. We respect your privacy and are committed to protect it under all/any circumstances.

MINIMUM REQUIREMENTS

For all public sessions, we require a minimum age of 13 years old, and/or MUST be at least 5”2 tall for the safety of the participants and the equipment.  

BOOKING

Customers can book/reserve games sessions and make payments at our front counter.  You may also book private game sessions to play with only your own group of people. Reservations for private game sessions can be booked at the front counter or by calling 403.903.9959.

SALES AND REFUNDS

No refunds! All sales are final.

-Failure to arrive for the scheduled time or cancellation of registration will result in forfeit of registration fee!

-Re-scheduling is allowed with a minimum 48 hours notice prior to the day and time of the game.

- Private bookings are subject to a ‘no-show’ fee

All prices are listed in Canadian dollars plus applicable tax.

GAME TIME

In general, public game sessions are 90 minutes long, of which approximately 15 - 30 minutes will be accounted for the safety debriefing and gear up.  We recommend players to arrive at least 30 minutes prior to their session for the check-in process.  Players for the following sessions are expected to wait outside the debriefing room.

IN-GAME ASSISTANCE

During the game, one staff member will be assigned to each team as a team leader to assist the players with any technical issues or safety concerns.

EXPLANATIONS

Our staff members will provide explanation of safety rules and demonstration of the equipment. All game modes will be explained on the field.

SAFETY

For your own safety, players are not allowed to run, to crawl, or to climb the structures inside the game field.

INJURIES

If you are injured while on the premises, please seek immediate assistance from a Classified staff member.

CODE OF CONDUCT

We strive to uphold a safe, fun, family oriented environment. As such, we expect proper respectful conduct on the premises at all times.  We will not tolerate disrespectful conduct towards our patrons, employees or property. Failure to adhere to this policy will result in expulsion from the premises.

SUBSTANCE USE

No OUTSIDE FOOD OR DRINKS are PERMITTED in the playing arena.

No alcohol and drug use. Smoking is allowed only at the designated area outside the facility.

WEAPONS

Weapons or other dangerous objects are strictly forbidden inside our facility and on our property.

THEFT

Classified is not responsible for personal belongings left unattended on our premises.  We are not liable for any lost, stolen, or damaged personal property.